5 Maid Services in Penang that Make Cleaning Look Effortless
If you’re like me and you’re stuck in your daily hustle and bustle, you’ll know the struggle of keeping your place spotless. Heck, I don’t even make the most out of the cookware set I’ve invested in two years ago!
That’s why I’m extremely thankful when my team recommended me the best maid services in Penang to help me keep my place sparkling clean when things get a bit too crazy.
Adults should never settle for less, so whether you’re struggling to keep your place or your office clean, we’ve got you covered! Continue reading to discover your next go-to people to call for maid services in Penang!
What is the average cost of maid services in Penang?
The average cost of maid services in Penang ranges from RM15 to RM25 or more per hour. This varies depending on whether the client has requested basic or specialised services, and the cost of the agency as well.
1. Agensi Pekerjaan Y.S.L Sdn Bhd
Services: Housekeeping, baby care, elderly care
Location: 1-2, 1, Jalan P. Ramlee
Contact: +60 12-412 5555
Business hours: Open 24 hours
Agensi Pekerjaan Y.S.L. is one of the most established maid service providers in Penang, having been around since the early ‘90s. Since then, they’ve maintained a positive reputation among previous and current clients, largely because of their hands-on assistance.
For starters, clients have highlighted their stress-free contract renewals, where they handle all the paperwork to make the process smooth for both parties.
We also love how their maids are well-trained for housekeeping and caregiving for both the elderly and babies. Some of our interviewees even stated that their family members quickly warmed up to their maids thanks to their compassionate and personable personalities.
Clients also noted how they learned new techniques in cleaning, thanks to their maids’ experience.
The only discrepancy we noticed from our interviews was regarding the customer service line of Agensi Pekerjaan, as some clients felt that the person on the call was a bit rude.
Very transparent and professional
“I’m really happy with the service from this maid agency. They listened to what I needed and tried their best to match me with a helper who suited my requirements. The whole process, from choosing the maid to handling the documents, was smooth and fast.
When my helper arrived, the agency also gave her a clear briefing on her responsibilities and the dos and don’ts at the employer’s house, which I really appreciate. Everything was done in a very transparent and professional way.
Overall, I’m very satisfied and would definitely recommend their service!”
– Teik Heng Chong, Google Review
Hardworking and a good fit for our family
“Agensi Pekerjaan YSL provided exceptional service. Lily is very experienced in providing recommendations from maid selection to training/ coaching the maid. They were quick, supportive and efficient throughout the process.
The maid they recommended is hardworking and a good fit for our family. We are very satisfied and highly recommend their services.”
– Pacey Tah, Google Review
2. Green Employment
Services: Hiring maids, consultations, housekeeping, training courses, passport renewals
Location: 7-B, Lorong Abu Siti
Contact: +60 12-637 9663
Business hours:
- Monday to Friday: 10:30 AM to 7:30 PM
- Saturday and Sunday: 10:30 AM to 6:00 PM
Green Employment caught our attention because of their exceptional assistance services for both employers and maids. For instance, they handle everything from passport renewals to insurance for maids.
The agency is also partnered with a training provider that offers in-depth courses to ensure its maids meet its standards. From what we’ve gathered, these courses pay off, as clients noted their maids’ efficiency in providing various cleaning and caregiving services.
One of the things we liked the most about Green Employment, however, is their free consultations. Clients highlighted how the company’s representatives were extremely attentive during this process, which resulted in them getting the perfect maid to suit their needs.
We also appreciate Green Employment’s commitment to building a relationship with their clients, offering a 100% satisfaction guarantee, where clients can change their maids until they find the right one.
However, some potential clients may be thrown off by the lack of client testimonials on the company’s Penang branch.
★★★★★
“Great place to start looking for a live-in maid.”
– Wen Ying Liew, Google Review
Sincere agency
“Great service and sincere agency to work with”
– Wei Yin Chew, Google Review
3. Pelita Baru Maid Agency
Services: Maid matching and interviews, pre-employment registration, housekeeping, caregiving
Location: 1F, Jalan Gottlieb
Contact: +60 4-226 6688
Business hours: Monday to Friday: 8:30 AM to 5:30 PM
Pelita Baru Maid Agency was recommended to us because of their expert matchmaking service. Clients who have currently hired a maid from this agency stated how they wouldn’t have gotten someone who suited their needs and preferences if it weren’t for the agency’s consultants.
They highlighted how these consultants initiated an in-depth conversation with them, getting to know their pet peeves, approach preferences, and overall household situation. However, some clients pointed out that the agency can sometimes take their time before responding to inquiries.
The agency even offers a 180-day guarantee, stating that they’re confident they’ll find the right maid during this timeframe. After more research, we could say that they’re successful at this, as they boast an impressive 82% success rate in contract extensions.
The maids themselves are also worth highlighting, as clients told us how easy it is to consider them as part of their families. They also shared their appreciation for the maids’ expertise in cleaning, cooking, and caregiving.
Seamless and easy
“Pelita Baru made an excellent effort to find a helper who met our family’s specific needs. They focused on the well-being of the maid and ensured our expectations were met at the same time. Their excellent reminder system makes every process seamless and easy.”
– Hooi Ming Tan, Google Review
Very happy with their services
“We contacted Pelita Baru to help us find a domestic helper, and we are very happy with their services. They guided us through the entire process, which was long and complex, but they made it feel smooth and manageable.
We had an initial meeting with Mr Khor to discuss our needs and understand the procedures. He was very helpful and understood us perfectly.
After a few weeks, they presented us with several candidates who met our requirements, and we were able to interview them. All the candidates were excellent and followed our needs.
Due to external issues (delays with the ministries, unrelated to the agency), we experienced a lengthy wait. However, Pelita Baru went the extra mile by providing us with temporary support while we waited for our helper’s visa approval.
Now that our permanent helper has finally arrived, we couldn’t be happier or more grateful. She is the perfect match for our family, and the long wait was absolutely worth it.
A special mention goes to Jenny, who worked tirelessly throughout the entire process. Her support and dedication have been truly invaluable.”
– Andrea Arcusa, Google Review
4. GoKakak – Cleaner, Caregiver and Maid Specialist
Services: Office and household cleaning, elderly care
Location: 6, Lorong Jernih 4
Contact: +60 17-480 3017
Business hours:
- Monday and Tuesday: 9:00 AM to 5:00 PM
- Wednesday to Friday: 9:00 AM to 6:00 PM
- Saturday: 9:00 AM to 1:00 PM
GoKakak is a fantastic maid service provider if you’re looking for quick cleaning and caregiving services without commitment. However, this can be viewed as a double-edged sword, as it means that you’ll have no long-term stay-in maids.
We have to give credit where it’s due, though, as Gokakak’s maids are extremely efficient at both home and office cleaning.
Their cleaning home package lasts 4 hours and covers appliances, bathrooms, kitchen counters, and everything in between. We spoke to clients who wire them once a month, who said that they’re always pleased, as their house looks spotless from top to bottom afterwards.
What surprised us, however, was their elderly care services, which last 8 hours per day. We spoke to clients who availed of this, and they said that the caregivers were always punctual and easy to work with, as they’re always determined to do any task that was asked.
Clients also shared their appreciation for the quick response time of their customer service channels and how easy it always is to book a schedule.
★★★★★
“Fair price, good service”
– Ng Peng Soon, Google Review
Reliable cleaning
“Reliable cleaning service provider. They will help you reschedule if the cleaner is not able to turn up or if you have to change the day. Recommended.”
– Mei Chan Foong, Google Review
5. Agensi Pekerjaan Survince Sdn. Bhd.
Services: Cleaning, cooking, housekeeping, caregiving
Location: 1st Floor, 1N, 1, Jalan Gottlieb
Contact: +60 4-210 0333
Business hours:
- Monday to Friday: 9:00 AM to 6:00 PM
- Saturday: 9:00 AM to 2:00 PM
We wanted to include Agensi Pekerjaan Survince for its effective, worry-free onboarding process. Their biggest edge in this part of the process is their comprehensive biodata of all their maids that potential clients can view during the consultation step.
This aforementioned step is also highly effective, thanks to the experienced team that listens intently to the clients’ needs and preferences.
The agency’s maids are all trained in the same centre, and based on customer testimonials, they’re skilful in all areas, including cooking, housekeeping, and caregiving.
We also appreciate the overall accessibility of this agency, as they never fail to pick up the phone immediately. Furthermore, they offer the convenience of transporting the maid directly to the client’s doorstep.
Our only gripe is its expensive rates, and there were also a handful of previous clients who felt this way. On the other side of the coin, however, clients were saying that the quality of their maids and the seamlessness of the process make up for the costs.
Highly qualified
“I would like to express my sincere appreciation to this agency for all these years of supporting my family, from recommending babysitters to elderly caregivers.
All the candidates they provided came from a well-trained training centre in Indonesia and were highly qualified, making everything smooth and almost problem-free. Whatever I needed, they always had the solution.
A special thank you to Queene, who has been incredibly helpful and supportive throughout the years. I truly trust their recommendations.
Simply the best agency in Malaysia.”
– Joshua Denny Gunawan, Google Review
Reliable and trustworthy
“Irene provided exceptional service in helping me find a reliable and trustworthy helper in Malaysia. She was responsive, professional, and genuinely cared about matching the right person to my household’s needs.
Highly recommended for anyone looking for a smooth and stress-free experience.”
– Azraq Azhar, Google Review