Top 5 Water Heater Repair & Installation Services in Kuala Lumpur and Across Malaysia
A good water heater system will give you a regular supply of hot water with adequate water pressure in your home. Having this in your bathroom will definitely make your prep time before work or school much faster.
As long as you keep your water heater system well-maintained, it could last over 5 years. Which means this is a very good investment for your house.
So we prepared a list of our top 5 water heater repair and installation services in Kuala Lumpur and across Malaysia for you.
How much does water heater repair & installation services cost in Kuala Lumpur and across Malaysia?
The cost of water heater repair, maintenance, and installation services in Kuala Lumpur depends on what type of unit you will be getting, and what type of service you will be availing.
The Best Water Heater Repair & Installation Services in Kuala Lumpur and Across Malaysia
We picked these water heater repair and installation services based on the following criteria:
1. Best Water Solutions (BWS) Sales and Services Sdn Bhd
Ratings
| Services | ★★★★★ (5/5) |
| Customer reviews | ★★★☆☆ (3/5) |
BWS (Best Water Solutions) Sales and Services have over 20 years of experience in water heater repairs, installation, and maintenance in Kuala Lumpur. This makes them a veteran in the field—certainly a very reliable water heater service provider.
They have worked on some of the best water heater products like Panasonic, Joven, and Toshiba. They have also partnered with famous solar water heater brands in Malaysia such as AquaSolar, Solarplus, and Microsolar.
Coupled with BWS’ years of experience working with several well-known brands, we are very much impressed with their wide range of products and services as well. Their products include solar water heaters, water filters, bathtubs, jacuzzis; and their services are mostly repair, installations, and maintenance of solar water heater products.
BWS also has a very large service coverage across Malaysia, including a ton of towns in Kuala Lumpur, Selangor, Negeri Sembilan, Melaka, and Johor. You can find the complete list here and check if your place is included in their coverage.
They also have a holistic approach to their customers, which is definitely impressive. We like how patient they are in handling inquiries from their clients and laying out the entire concern: the problem, the solution, and how to take care of your system.
They try to simplify their explanations, and make sure that everything was well accounted for. So we commend their remarkable communication skills, efficient service, and professionalism.
But, in a few cases, some customers reported that the ceiling installation can be second-rate, and their numbers can’t be reached sometimes.
Fortunately, you can also reach them through their email and their Facebook page here if you can’t reach them, and if you want to check out their recent updates.
Pros
- Has over 20 years of experience
- Worked with famous brands
- Wide range of services
- Holistic approach to customers
Cons
- Not the top choice for ceiling installation
- Can’t be reached sometimes
Customer Reviews
Professional and friendly
“Staff is very friendly. They gave a good explanation, were patient to give advice, and answered all my questions. The service man did an excellent job too. He was very professional, independent and gave good advice on future care of the Waterco outdoor filter, and how to do maintenance/backwash of the filter. Thank you so much.”—Jeff Nga, Google Reviews
Good after sales service
“The service engineer/tech (Mr. Tee) came by on time as promised by the office. He was very professional, independent and gave good advice on future care/usage of the device that needed replacing. Overall, I personally had a very good client servicing experience. The service guy definitely is a good reflection of the BWS company. And his practice in turn is a reflection on the training & management culture. Kudos to everyone at BWS for a very good service experience.
I’m a very satisfied client.”—Timothy Mark, Google Reviews
2. Boon Chye Plumbing and Electrical Services
Ratings
| Services | ★★★★★ (5/5) |
| Customer reviews | ★★★★☆ (4/5) |
Apart from providing water heater repair and installation services, Boon Chye Plumbing and Electrical Services is your one-stop shop to your plumbing needs. They offer a wide range of plumbing services such as tap installation, leak repairs, to unclogging and cleaning, and we are impressed with the flexibility in the services they offer.
What we like most about Boon Chye is their 24/7 service since not all water heater repair and installation services in Kuala Lumpur and across Malaysia are available any time. They can attend any emergency repairs that need to be dealt with, which is very helpful for anyone who needs a late night water heater or plumbing fix.
Their staff are also knowledgeable and well-trained in their field. They will explain everything you need to know about their repair, maintenance, or installation process, which is a great example of good customer service.
However, some of their fees may be higher than other companies. For example, they charge extra for after-hours service, which is understandable though.
Some customers are also disappointed in their after sales services, such as follow-ups that take more than 2 months to resolve.
To check out more of their recent updates, you can visit their Facebook page here.
Pros
- 24-hour service
- Wide range of services
- Good customer service
Cons
- Higher fees than other companies
- Follow-ups may get delayed
Customer reviews
Knowledgeable and professional
“Their customer service is excellent. Their plumbers are knowledgeable and professional, and prices are fair. I trust them. I had called another local plumbing company who came and took pictures, but I never heard from them again. I assume they were not up to the task. Thank you for exceeding my expectations.”—Utayarajan Govindarajan, Google Reviews
Responsive
“Company is responsive even on Saturday. Appointment was set on Saturday AM & technician – Jason – came on time. He’s very experienced in handling and he performed the jobs asked. The charge for services done is also very reasonable. Kudos to the company, especially Mr Jason. I’m very satisfied with the job done. Thank you very much.”—Bokhari Hassan, Google Reviews
3. Solartech Sales & Service Sdn Bhd
Ratings
| Services | ★★★☆☆ (3/5) |
| Customer reviews | ★★★★☆ (4/5) |
Solartech Sales and Services is the only company that primarily offers solar water heater repair and installation service in Kuala Lumpur and across Malaysia.
They focus on manufacturing and developing solar water heater brands, such as Summer, HeatFirst, Meru, and Kinetico. Their goal is to make products that are environmental, safe, and reliable.
Their green initiative has definitely left us a remarkable impression. Their technology needs careful testing to pass environment-friendly standards, and we’re happy to know that their products carefully went through a thorough quality testing process.
So if you want to slowly transform your home into a more eco-friendly one, Solartech is the right place for your solar water heater system. You can learn more about solar water heater systems and other types of water heaters here.
However, what’s not very positively striking in Solartech is that some of the products were not properly installed causing it to fail. Some customers lost their warranty due to an unnecessary mistake.
Some warranty claims took long to deal with and some follow-ups are not handled well by customer service as well. As a result, they can’t fix the problem within the warranty period in some cases.
Compared to other water heater repair and installation services, Solartech offers relatively lesser services than others. But given that they focus on solar water heater products, this may not be a big deal.
Pros
- Focuses on solar water heater products and services.
- Thorough quality testing
- Environment-friendly
Cons
- Limited services
- Some installations are second-rate
- Follow-ups may get delayed
Customer Reviews
Organized
“I got in touch with the team at solartech to replace my leaking water tank. The team was very efficient, organized and expedited the process to fix an appt date for me. Quality of work done is also topnotch, as they are professional, efficient and most importantly for me, worked very cleanly in my unit. Highly recommended.”—Santhiyya Ramachandirang, Google Reviews
Efficient
“Installation of the water filter is fast and good. Product is well explained by the service team so that the buyer understand the functionality of the water filter and also the auto self wash features.”—Fung Juang Lim, Google Reviews
4. KL1 Plumber
Ratings
| Services | ★★★★★ (5/5) |
| Customer reviews | ★★★★☆ (4/5) |
Apart from water heater repair and installation services, KL1 Plumber offer a wide array of services including pipe repair, toilet repair, and drainage cleaning. They can be your one-stop shop to your plumbing needs.
What struck us most about KL1 Plumber is their fast response and good after sales service, as reported by their customers. This is definitely a good example of good client care.
KL1 Plumber is also very transparent in their services. They make sure that you are well-informed about the problem along with the steps that they will take to fix the issue.
Their transparency also covers showing a well-detailed receipt of what you paid for. KL1 Plumber assures an affordable rate without hidden charges.
Given the high rates of products and services during the pandemic, having an itemized receipt is a great help in managing your expenses, which is all the more reason why their transparency is definitely commendable.
But some customers still encounter some issues regarding KL1’s responsiveness and punctuality. Sometimes, texts and calls are never returned and technicians may come in late, which may not be helpful during emergency repairs or installations.
Since some of the customers still reported that KL1 replies fast, it’s possible and understandable that the amount of texts and calls they receive in a day can be overwhelming. It’s a good thing that they provided an email where you can reach them alternatively.
Pros
- Wide range of plumbing services
- Good after sales service
- Transparent
- No hidden charges
Cons
- Sometimes, customers get no responses
- Technicians may come in late
- Bad after sales service
Customer Reviews
Excellent service and transparency
“They did a great job on my water pump repair with an outstanding price. Super excellent service provided, The crew reached on time and gave a great explanation of my current situation.Thank you for your services.”—Queenie Ting, Google Reviews
Polite and professional
“The girls who answered the phone were nice and polite. They explained things clearly. The technicians are also very polite and professional. They are very trustworthy and I highly recommended them.”—Siti Mariam Mohd, Google Reviews
5. AAA Fix-It Sdn Bhd
Ratings
| Services | ★★★★★ (5/5) |
| Customer reviews | ★★☆☆☆ (2/5) |
One of our favorite things about AAA Fix-It is the number of locations they have in Kuala Lumpur and across Malaysia. They have a total of five addresses, covering a lot of homes who may need immediate water heater repair or installation.
They also have a wide array of services from home improvement to security services. They feature a blog where you can read information about their products and help you with anything concerning their services.
We also like the fact that they run promos from time to time. It’s a good way to help their customers.
We also like how their online form is structured. It requires you to put in as much information as they need, such as checkboxes where you can tick which problems that need solving, and a box for a detailed explanation of the issue you’re experiencing.
Giving them all the complete information about your case will make the process much more efficient.
However, some customers reported that they charge a bit higher than other companies, which can be understandable in some cases. Some clients also complained about their bad after sales service.
Pros
- Cover a wide area across Malaysia
- Offer home improvement and security services
- Offer promos
Cons
- Higher charges
- Bad after sales service
Customer Reviews
Rare and commendable service
“Kudos to the AAA FIX-IT. I was having trouble with my water heater. They came within a half-hour after my call and replaced the thermostat on my hot water heater. Even though they spent an hour fixing it they didn’t take any charge from me as my issue was very minor. This kind of service is unheard of these days. Really, it was very satisfying.”—Liva Hudson, Google Reviews
Quick responses and on-time delivery
“These guys were quick to respond to a/c service request. They were on time! Friendly, honest and well presented. Cleaned up after themselves and were even lovely towards my children.
Whilst first repair was not successful they were quick to send techs back out at no charge.
Communication is excellent. Would recommend them any day.”—Sherreden Kearns, Google Reviews
FAQs about water heater repair and installation services in Kuala Lumpur and across Malaysia
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